Tag: digital transformation

November 13, 2023

In today’s fast-paced business world, companies are striving to harness the power of digital technologies to reinvent their operations, enhance customer experiences, drive innovation, and thereby create value for stakeholders. But the hard truth is that many digital initiatives fail […]

November 7, 2023

For years, IT and business leaders have been talking about breaking down the data silos that exist within their organizations. Given the importance of sharing information among diverse disciplines in the era of digital transformation, this concept is arguably as […]

November 2, 2023

As an infrastructure and security practitioner with nearly 30 years of experience, I’ve witnessed periods of rapid change in the technology landscape. However, I have seen a lot of things stay practically the same. Historically, our jobs as infrastructure and […]

October 30, 2023

The past decade in IT has been all about digital transformation. Under the aegis of digital transformation, IT initiatives have become more customer-centric, with a greater emphasis on people, not technology — all in an effort to redefine how the […]

October 24, 2023

As CIOs prepare for the next wave of digital transformation, they must demonstrate shorter-term business impacts from technology investments and achieve larger innovation goals that evolve the organization’s business model. But perhaps more importantly, they must learn from their previous […]

October 5, 2023

Digital transformation is a digital technology-aided transformation of the fundamental dynamics of a business’s operations. It enables organizations to streamline processes, enhance collaboration, and leverage data analytics for informed decision-making. To comprehend this transformative process, it is crucial to explore […]

September 25, 2023

Digital transformation has become an essential part of business success. Yet, organizations still struggle with getting it right. According to TEKsystems’ 2023 State of Digital Transformation, 41% of organizations’ digital transformation (DX) initiatives have failed to achieve their desired outcomes. […]

September 22, 2023

When ChatGPT debuted last year, it captured the imaginations of CMOs and those in charge of customer experience. Clearly, customer experience represents one of the most significant applications for large language models (LLMs). However, how fast will applications of generative […]

September 13, 2023

Years into digital transformation, and decades into the IT function itself, many CIOs still fall short when it comes to innovation. Tech debt, budget constraints, and overloaded staff schedules are among the top reasons IT leaders cite for scuttled innovation […]

September 7, 2023

When I joined Discover Financial Services in 2021, the company was executing its Runway: Mission 80,000 Feet vision to transform the engineering culture toward product-centricity. The vision was to enable a digital transformation by building a highly skilled engineering workforce, […]

September 7, 2023

A company’s journey to digital transformation heavily depends on the processes put in place to support the effort. You need the right people. You need the right technology. But without proper attention paid to the processes that support these — […]

August 30, 2023

Inspired by the world of finance, the idea of managing digital projects as a portfolio of IT investments is gaining acceptance among CIOs as it enables them to place several tech bets at once, allowing some bold, disruptive ideas to […]

August 28, 2023

There’s no doubt AI customer service tools have transformed the capabilities of customer service, especially in consumer-focused companies. These days, customers want to find that answer they are looking for quickly with a satisfactory resolution to their issue — not […]

August 9, 2023

Once a vanguard business strategy, digital transformation has become a perennial objective for business survival. Most CEOs (72%) continue to prioritize digital investments, according to the 2022 CEO Outlook report from KPMG, in part due to concerns about emerging and […]

August 3, 2023

In my recent review of Rewired by McKinsey consultants Eric Lamarre, Kate Smaje and Rodney Zemmel, the authors suggested that business leaders will be digitally transforming their companies for the rest of their careers. Even more significant, the authors claimed […]

August 1, 2023

Digital transformation must be a core organizational competency. That’s my key advice to CIOs and IT leaders. During keynotes and discussions with CIOs, I remind everyone how strategic priorities evolve significantly every two years or less, from growth in 2018, […]

July 28, 2023

Adobe created the Portable Document Format, the PDF, in 1993 to provide an easy and reliable way to create, present, and exchange visually rich and composed documents independent of the device being used. The invention was one of the biggest […]

July 10, 2023

The digital transformation journey for any enterprise is protracted and complex. Technology leaders often underestimate the complications associated with it. For such initiatives to conclude successfully, enterprise technology decision makers must overcome inertia, build momentum, and bring about changes across […]

July 6, 2023

Virtually every organization worth its salt is involved in digital transformation, and those efforts are starting to pay dividends, according to F5’s 2023 State of Application Strategy Report. When respondents to F5’s survey of more than 1,000 IT leaders were […]

June 21, 2023

Now that we’re emerging from the pandemic and the dust is starting to settle, organizations are taking a good, hard look at their digital transformation and modernization priorities moving forward. To shed light on the adoption and maturity of trending […]