The past decade in IT has been all about digital transformation. Under the aegis of digital transformation, IT initiatives have become more customer-centric, with a greater emphasis on people, not technology — all in an effort to redefine how the organization operates and to ensure it can keep up with the pace of change, capable of dealing with challenges and taking advantage of opportunities as they arise.
The problem, however, is that many organizations have been on the transformation treadmill for years, if not a decade or more.
