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Tag: virtual assistants


BI Users, Business Users

Making the Business Case for AI

April 26, 2023

Via: DATAVERSITY

Having made the suggestion the organization you work for needs artificial intelligence (AI) to support future growth, you are now required to make a presentation to the board of directors and convince senior leadership to invest in AI. Below are […]


Software & Systems

Insightful analysis: how data empowers your agents

June 29, 2022

Via: CIO

Do you know why your customers are getting in touch? Disruptive technologies have made it easier to anticipate customer intent. For example, data-driven AI chatbots can pick off the easier customer queries, while IVR (Interactive Voice response) can automate the […]