Tag: virtual assistants

BI Users, Business Users

Making the Business Case for AI

April 26, 2023


Having made the suggestion the organization you work for needs artificial intelligence (AI) to support future growth, you are now required to make a presentation to the board of directors and convince senior leadership to invest in AI. Below are […]

Software & Systems

Insightful analysis: how data empowers your agents

June 29, 2022

Via: CIO

Do you know why your customers are getting in touch? Disruptive technologies have made it easier to anticipate customer intent. For example, data-driven AI chatbots can pick off the easier customer queries, while IVR (Interactive Voice response) can automate the […]