Tag: employee experience

November 20, 2023

Measuring developer productivity has long been a Holy Grail of business. And like the Holy Grail, it has been elusive. But based on our work with companies from a range of industries, we think we may have figured out a […]

October 5, 2023

I am a big believer that business and operating models form the foundation of an organization’s customer experience. Dated models equal a dated customer experience. Let’s take a look at business transformation strategies as it applies to customer experience and […]

November 28, 2022

With employee experience increasingly vital to business success, enterprises are rethinking how they deliver applications to business users to ensure greater productivity and efficiency. Global consulting and IT services company Infosys is one such company doing that at scale. Rapid […]

September 23, 2022

Employee experience has become a key factor in defining your company’s overall success. Positive or negative, employee experience can significantly impact your company’s productivity, efficiency, and its ability to recruit and retain talent. It can even impact your brand’s reputation […]

August 12, 2021

Remote work has become a catch-all for work done anywhere that is not in a designated onsite office. Yet now, the hybrid work model is emerging as organizations redefine the work environment to include both remote and in-office team members. […]

June 23, 2021

In a hybrid work world, a fully functioning digital workplace with seamless technology and processes can be the ultimate tool to keep employees engaged and connected. However, finding the right balance between end-user freedom and guidelines is critical, according to […]

December 1, 2020

Customers and employees today are increasingly concerned about their privacy, how their personal information is collected, who controls that data and how it will be used. The chief privacy officer, or CPO, plays a central role as an advocate for […]

October 27, 2020

The statement above — commonly attributed to Vladimir Lenin — still rings true for nearly everyone across the globe this year, as the COVID-19 crisis upended life as we knew it. Since March, the world has changed more dramatically than […]

September 9, 2020

Last month, Edelman released its Trust Barometer for 2020. Published just as the COVID-19 pandemic was really taking off, it showed that only half of employees believe that office spaces are safe. In most countries, only a quarter or more […]

September 9, 2020

IT departments are familiar with service-level agreements (SLAs) that set parameters around important objectives like service desk performance and support services efficiency. But have you heard of experience-level agreements (XLAs)? Maybe not, because Gartner analysts find them to be a […]

September 2, 2020

Digital employee experience (DEX) is spreading as a strategic concept that shapes enterprise plans and solutions. One of its strengths is how it connects with the priorities and world views of senior leaders, giving them concepts and language to use […]

August 10, 2020

Employee engagement has never been higher. Hang on a second — it’s dropped to a historic low. Wait, it’s higher than ever again. Observers can be excused if they feel a little queasy watching the ups and downs since COVID-19 […]

July 29, 2020

It didn’t take a world health pandemic to determine that a digital workplace strategy is important, but the pressure’s definitely on now, especially given the fact that companies are in no rush to head back to the office — the […]

July 24, 2020

The digital workplace is big business. $1.3 trillion big, to be precise. That’s according to one recent estimate from IDC. In May, the market research firm forecasted that spending on digital transformation technology and services will grow by more than […]

June 3, 2020

By understanding the employee experience, business leaders can gain actionable insights into what it takes to make the employee journey a positive, fulfilling experience, and ensure that their business will be successful in attracting and retaining top talent. Greater Employee […]

May 26, 2020

Don’t confuse employee engagement with their satisfaction at work. It goes much further than that and the two do not have to be synonymous. Think of it from a patriotism perspective. A person who is filled with love for their […]

May 5, 2020

The idea of a distributed digital workforce has probably never seemed more relevant than it is at the moment. It’s a constant topic of conversation, and every day I’m exposed to multiple marketing messages promoting one technology or another promising […]

March 10, 2020

The majority of chief human resources officers do track and measure employee engagement, but only 12% of them do more than the traditional survey and use more data sources, according to a study KPMG. And, predictably, the large-scale employee engagement […]

January 28, 2020

“Digital workplace” (DW) is the concept that there is a virtual equivalent to the physical workplace, and that this needs to be planned and managed coherently because it is fundamental to people’s productivity, engagement and working health. At its heart […]

July 9, 2018

Should 2018 be the year of employee experience? CIOs had a variety of answers to this question. Some honestly asked if they had missed a new buzz word. Fortunately, this was not the case for all CIOs. CIOs–in the know–suggested […]