Tag: Customer Loyalty

BI Categories, Data Mining

Winning With Real-Time Data: Harnessing Its Phenomenal Power

January 10, 2024

Via: CMSWire

So, how do you implement a customer data strategy that does just that? The silver bullet lies with harnessing the power of real-time data. With lots of headlines swarming about what truly defines real-time, let’s take a look at what […]

BI Users, Data Analyst

What Is Customer Analytics? And Why It Matters

November 13, 2023

Via: CMSWire

In an era where data is everything, understanding the intricacies of customer analytics is essential for businesses looking to stay ahead of the competition. The ability to dissect and use customer data can spell the difference between a thriving enterprise […]

BI Users, Business Users

5 Tips for Improving Personalized Customer Experience

October 2, 2023

Via: CMSWire

We celebrate Customer Service Week and CX Day in the first week of October. Customer service is a term neatly nested within a more robust category known as customer experience (CX). Many other factors comprise the overall customer experience, including […]

BI Categories, Business Analysis

Simone Grapini-Goodman: Using Digital Analytics to Improve the User Journey and Increase Customer Loyalty

August 23, 2022

Via: CMSWire

Simone Grapini-Goodman describes her career in three distinct chapters. First she served as marketing executive for a Fortune 10 healthcare company, then on to academia where she worked for University of North Carolina Eshelman School of Pharmacy Institute for Innovation. […]