At some time or another, you have almost certainly looked around your workplace and wondered why it doesn’t seem to operate as well as you think it should.
It could be processes that don’t seem to work, too many meetings that don’t seem to result in anything happening or confusion about who is supposed to do what. The longer we stay in one organisation, the more likely we are to become complacent about its failings – especially when the failings of one organisation tend to be very similar to another.
