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CIOs and their IT teams — including operations/DevOps, site reliability engineering, and platform engineering — are charged with building and managing IT services that can provide near 100% uptime. When incidents do occur, they need to resolve them quickly. That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points.
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