When vendor-driven and customer-driven technology roadmaps are in close alignment, the results can be almost magical. Unfortunately, for most organizations that’s rarely the reality as they’re often left struggling to achieve the innovation that their vendors are supposed to enable.
IT leaders are all too familiar with this cycle: Up-and-coming vendors mature or get acquired and their priorities shift from enhancing value to locking in customers to ensure a steady stream of revenue from services, forced upgrades, and worst of all, rip-and-replace reimplementation.
Today’s IT leaders, working closely with business leaders, want to enable business initiatives critical for competitive advantage and growth.
