A company’s journey to digital transformation heavily depends on the processes put in place to support the effort. You need the right people. You need the right technology. But without proper attention paid to the processes that support these — call it the third leg of the proverbial stool — the effort to modernize breaks down.
Discover® Financial Services has taken its own journey toward digital transformation, starting with an emphasis on product-centricity (as opposed to project-based work). Moving to a product-centric model, however, should not be the destination; it’s a crucial step in the journey toward full modernization. Getting there requires meticulous attention to the processes in place to ensure that teams are empowered to do their best work.
