In the rapidly evolving landscape of business process automation, a key challenge that many organizations face is effectively integrating manual and system processes. Aris Task Mining, developed by ProcessMaker, addresses this challenge head-on by bridging process blind spots and enhancing automation. Process blind spots often result from a lack of comprehensive understanding of both manual and system tasks. By integrating these typically disparate elements into a unified view, Aris Task Mining aims to streamline workflows, reduce errors, and increase overall efficiency. This comprehensive approach ensures that automation accurately reflects desired outcomes and integrates all aspects of an organization’s operations.
Bridging the Gap Between Manual and System Processes
Task mining technology captures manual process elements, effectively filling in documentation gaps and providing a clear picture of how tasks are executed. Marc Vietor, Chief Product Officer at Aris, highlights the inefficiencies and risks associated with relying on manual processes. Organizations often find themselves at a disadvantage when manual tasks are poorly documented or understood. With task mining, these organizations can gain detailed insights into manual procedures, which subsequently lead to better-informed decisions and improved efficiency.
Although the concept of task mining dates back several decades, its modern application—particularly with the advent of cloud technology—has revolutionized how organizations understand task execution both within and beyond existing parameters. For instance, activities like a sales team’s research on LinkedIn can be critical for workflow yet often fall outside traditional process mining views. By capturing these external activities, task mining provides a more complete representation of processes, potentially identifying new automation opportunities.
Moreover, task mining is crucial for uncovering the use of shadow AI and shadow IT within organizational processes. These shadow technologies create operational chaos and complicate standard processes. By integrating process and task mining, the comprehensive Aris Suite enables organizations to better manage costs, improve compliance, and boost productivity, thereby setting the stage for achieving operational excellence.
Enhancing Operational Excellence Through Technology Integration
The collaboration between Aris and ProcessMaker brings together low-code BPM (Business Process Management) and workflow software technologies, forming a powerful partnership. This collaboration is designed to equip organizations with advanced tools to design, simulate, run, and optimize their operations. Alex George, CEO of ProcessMaker, emphasizes that this partnership significantly extends the reach and impact of task mining and process automation, delivering substantial value to a broader audience.
Despite notable advances in digital workflows, the integration of manual tasks remains essential. A significant portion of business processes, potentially 20% or more, still occur manually or outside trackable systems. This manual involvement cannot be ignored as it plays a crucial role in overall workflow efficiency and automation success. Understanding and documenting these manual activities are imperative for ensuring their seamless integration with digital processes, thus creating a more cohesive and efficient operation.
Additionally, by bridging manual and digital processes, organizations can better capture and analyze workflow data. This data-driven approach allows for optimized operations, improved resource allocation, and enhanced strategic planning. With the tools provided by Aris Task Mining, companies can leverage technological advancements to drive their business forward, ensuring that every aspect of their operations is aligned and optimized for peak performance.
Future Considerations and Strategic Implementation
In the swiftly changing world of business process automation, many organizations struggle with efficiently integrating both manual and system processes. Aris Task Mining, a solution by ProcessMaker, tackles this issue by addressing these process blind spots and boosting automation capabilities. Often, process blind spots emerge from an incomplete understanding of both manual and automated tasks. Aris Task Mining seeks to bridge this gap by combining these usually separate elements into one cohesive view. This unification aims to streamline workflows, lower error rates, and enhance overall efficiency. By doing so, it ensures that automation faithfully represents desired outcomes and incorporates every aspect of an organization’s operations. This holistic approach not only improves the accuracy of automated processes but also harmonizes the diverse tasks within a business, making operations smoother and more effective.
