The promise of artificial intelligence in customer service was one of effortless support and unparalleled efficiency, yet the reality for many businesses has become a landscape of frustrated customers navigating clunky chatbots and overwhelmed agents wrestling with disjointed tools. This gap
The costly gap between a company's perceived service quality and the actual customer experience is often discovered far too late, typically within a churn report that signifies a relationship has already been lost. Most organizations are navigating their customer relationships using outdated
The relentless expansion of digital ecosystems has pushed traditional IT operational models to a breaking point, creating a chasm between business ambition and technical capability. For enterprises grappling with sprawling multi-cloud systems, aging legacy infrastructure, and complex microservice
The silent hum of autonomous agents operating within corporate networks is rapidly becoming the new soundtrack of enterprise efficiency, yet it introduces a governance dilemma that few are prepared to solve. This emerging reality has catalyzed a strategic gold rush, with platform providers racing
As the wave of artificial intelligence integration continues to swell across industries, a significant number of organizations find themselves technologically unprepared to harness its full potential, creating a critical bottleneck for innovation. Industry data starkly illustrates this readiness
In a landmark move poised to reshape the continent's technological landscape, SAP announced the launch of its EU AI Cloud on December 17, 2025. This ambitious initiative is far more than a new product offering; it represents a direct and powerful response to Europe's urgent call for digital
With a remarkable talent for transforming vast datasets into compelling visual stories, Chloe Maraina stands at the forefront of Business Intelligence. Her expertise isn't just in data science; it's in her forward-thinking vision for data management and integration, helping organizations unlock the
The initial signs of a major security breach are often indistinguishable from a routine operational hiccup, such as a sudden spike in CPU usage, an unusual pattern of network traffic, or a service that has become inexplicably slow. In many organizations, the IT operations team is the first to
The promise of artificial intelligence to revolutionize industries hinges on a resource that is simultaneously abundant and elusive: high-quality, analysis-ready data. While organizations are awash in information from countless sources, the vast majority of this data remains locked in disparate
In a landscape where the voracious data appetites of artificial intelligence applications are fundamentally reshaping enterprise infrastructure, the evolution of established open-source databases into AI-native platforms marks a critical turning point for the industry. The EDB Postgres AI platform
