Tag: SLA

BI Categories, Data Mining, Software & Systems

Considerations for Ensuring High Availability of Applications and Data

June 2, 2021


When you think about how best to ensure the high availability (HA) of your applications and data, you need to think about more than just the speed with which you can failover to a standby system if your database suddenly […]

Basic Querying, BI Categories

Mapping SLAs to Business Goals is Key for MSP Success

November 20, 2019

Via: CIO

After more than a few years in the industry (yes I started out on an Apple II back in the mid ’80s), I never tire of attending industry customer events. As Marketing Director, it means that I get to spend […]

Software & Systems

How to Better Measure your Managed Service Provider

March 15, 2019

Via: CIO

Binding you as an enterprise customer to a managed service provider (MSP) is a comprehensive legal document that contains terms, definitions, coverage, protocols, procedures and more, including at its heart, a service level agreement (SLA). Detailing key measurements that enable […]