Tag: service provider

Software & Systems

How to Better Measure your Managed Service Provider

March 15, 2019

Via: CIO

Binding you as an enterprise customer to a managed service provider (MSP) is a comprehensive legal document that contains terms, definitions, coverage, protocols, procedures and more, including at its heart, a service level agreement (SLA). Detailing key measurements that enable […]

BI Users, Business Users

From service provider to strategic partner: the journey continues

August 29, 2018

Via: CIO

The drumbeat to raise the CIO’s role from functional expert to strategic partner has been a constant since at least 2014. But as Billy Crystal reminded us, “Change is such hard work.” Some organizations and CIOs get it right all […]