BI Users, IT Team, Software & Systems

Practice makes perfect

May 23, 2019

Via: CIO

For years, Information Technology Infrastructure Library (ITIL) has been the world’s most widely accepted approach to IT service management. Earlier versions of ITIL forced IT organizations to develop and integrate complicated, formal processes for controlling and measuring delivery services. However, […]

BI Users, IT Team

What is ITIL? Your guide to the IT Infrastructure Library

January 18, 2019

Via: CIO

The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages […]

BI Users, IT Team

Making IT processes effective for the digital age

October 1, 2018

Via: CIO

I have spent a lot of time in the #CIOChat discussing digital transformation. But can the IT organizational design and IT internal business processes impede digital transformation? Can IT, itself, become an obstacle to responding to the waves of digital […]