When people think of conversational artificial intelligence (AI) their first thought is often the chatbots they might find on enterprise websites. Those mini windows that pop up and ask if you need help from a digital assistant.
While that is one version, many other examples can illustrate the functionality and capabilities of conversational artificial intelligence technology.
What is conversational artificial intelligence, exactly, and how did it come to be? What does a conversation with artificial intelligence look like? And what impact will this technology have on business-consumer relationships?
