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COVID-19: Top 3 Challenges Of Remote Support Now. And How to Solve For Them.

June 2, 2020

Via: CIO

Over the last month, the COVID-19 (coronavirus) pandemic has swelled the ranks of the remote workforce to unprecedented numbers. As little as ten years ago, this might have brought most companies to a standstill. Now, thankfully, much of the business we all must continue to conduct can be accomplished online.

But working remotely isn’t without its hurdles. As companies have raced to set their employees up with the tech and tools they need to remain productive they’ve also had to figure out how to provide remote support to end-users — employees, customers, or both — who run up against tech issues.

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