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Category: IT Users


BI Users, IT Users

What is ITIL? Your guide to the IT Infrastructure Library

January 18, 2019

Via: CIO

The IT Infrastructure Library (ITIL) is a library of volumes describing a framework of best practices for delivering IT services. ITIL has gone through several revisions in its history and currently comprises five books, each covering various processes and stages […]


BI Users, IT Users

Making the shift to product-based IT

January 16, 2019

Via: CIO

It’s a familiar failing of many IT projects. As teams move from one project to the next, “it’s almost like every program starts with a fresh mindset, instead of trying to iterate on what we’ve already launched,” says Sreelakshmi Kolli, […]


BI Users, IT Users, Power Users

AI proves its value in improving customer experiences

January 8, 2019

Via: CIO

Companies are on a mission to enhance customer experience, to make life happier for the people with whom they do business. A quick search on business social media site LinkedIn turns up a numerous jobs related to customer experience management. […]


BI Users, IT Users

How IoT can improve IT operations

January 4, 2019

Via: CIO

While the internet of things (IoT) continues to draw praise for its promise to reinvent such areas as supply chain management and the connected home, a more quiet revolution may be brewing, as companies are already experimenting with IoT devices […]


BI Users, IT Users

On technological ‘terrors’

January 2, 2019

Via: CIO

The other day I posted sort of a tease on LinkedIn on something that I’ve been thinking for a while, and something that I am going to try and elaborate in this humble blog of mine. You know the scene. […]


BI Users, IT Users

IT training: The most effective options for upskilling IT staff

December 21, 2018

Via: CIO

Training and development programs offer win-win advantages for employees and employers alike. They provide means for IT pros seeking to keep their skills sharp, and help CIOs address skills gaps, while improving employee engagement and retention. According to a recent […]


BI Users, IT Users

7 hot IT training trends — and 7 going cold

December 17, 2018

Via: CIO

IT pros and business users frequently report that they want more opportunities to develop new skills to keep their careers from stagnating, and employers find that ongoing training can help retain experienced talent. A recent survey by LinkedIn found that […]


BI Users, IT Users

How to get more innovation from your IT outsourcer

December 13, 2018

Via: CIO

While cost containment and performance improvements have long been primary drivers for IT services decisions, the desire for disruptive solutions is eclipsing those traditional rationales. IT leaders are seeking innovation — not only internally but from outsourcing partners — as […]


BI Users, IT Users

The keys to effective IT governance in the digital era

December 12, 2018

Via: CIO

EmblemHealth has spent the past several years modernizing its technology, moving off legacy systems and onto commercial platforms to drive the digital transformation that will keep the organization competitive. It’s a common narrative these days. But EmblemHealth is going one […]


BI Users, IT Users

The 9 new rules of IT leadership

December 10, 2018

Via: CIO

Few things in the world have changed more dramatically over the past 10 years than technology. But many tech leaders are still playing by old, outdated rules. Gone are the days when IT gave orders that everyone in the enterprise […]