Category: BI Usage

September 18, 2020

The global pandemic accelerated the move towards remote work in a way that few predicted. For some companies, transitioning to a remote workplace was relatively smooth. Companies like Facebook, Twitter and Shopify announced permanent moves to work from home, at […]

September 11, 2020

A brand strategy is not limited to logos, designs and names, rather, it encompasses every aspect of a business. A brand should present customers with an honest, transparent depiction of its mission and values, and a consistent, recognizable experience throughout […]

September 10, 2020

When the pandemic hit the U.S. with a vengeance, most companies made on-the-fly decisions to shut down the workplace, forcing employees to make the switch to work from home with little to no warning. Ensuring that everyone had the right […]

September 9, 2020

IT departments are familiar with service-level agreements (SLAs) that set parameters around important objectives like service desk performance and support services efficiency. But have you heard of experience-level agreements (XLAs)? Maybe not, because Gartner analysts find them to be a […]

September 9, 2020

Last month, Edelman released its Trust Barometer for 2020. Published just as the COVID-19 pandemic was really taking off, it showed that only half of employees believe that office spaces are safe. In most countries, only a quarter or more […]

September 8, 2020

In times of unprecedented and continual change, connection in the workplace—wherever that may be for each individual employee—is more important than ever. Today’s landscape of labor has radically changed, emphasizing the need for a connected, collaborative, and agile workforce in […]

September 4, 2020

Acknowledging that systemic racism exists in our society and recognizing the many different ways it has adversely impacted the Black community, as well as other people of color, is a key first step to successfully addressing systemic racism in the […]

September 2, 2020

Digital employee experience (DEX) is spreading as a strategic concept that shapes enterprise plans and solutions. One of its strengths is how it connects with the priorities and world views of senior leaders, giving them concepts and language to use […]

September 1, 2020

A positive customer experience (CX) is vital to the success of every business, but many times when a business attempts to build a holistic CX — that is, one that affects customers on an emotional, cognitive, and social level, a […]

August 13, 2020

One of the most exciting moments in the life of every newly christened founder is the sweet relief of seeing a term sheet come in from an investor. After weeks, perhaps months (but hopefully not years!), of work fundraising and […]