Category: BI Usage

December 10, 2019

Engaged employees drive better business results. It’s been studied, the stats are in, and it’s just plain true. And it isn’t just true for front-line employees who interact directly with your customers. It’s true for every single employee in your […]

December 3, 2019

The link between great customer experiences and long-term business success has never been clearer. Eighty-four percent of customers now say that the experience a company provides is as important as its products and services. For most companies, technology is at […]

November 27, 2019

With the advent of digital technologies, hybrid cloud solutions and the evolution of ERP implementation models that demand higher levels of participation from the software vendors, the necessity to put in place high-performing multi-vendor teams is becoming more common. Program […]

November 22, 2019

It’s clear that companies in the throes of digital transformation are struggling with a glaring skills gap. What’s also clear is that the traditional approach to employee training and upskilling is another major hurdle, prompting many organizations to overhaul their […]

November 1, 2019

I saw this cycle in action and realized that I can choose to break it. I was recently on a panel for a screening of a documentary I and the other panelists were in. I knew going into the panel, […]

October 23, 2019

When Andrew Campbell joined global equipment manufacturer Terex as CIO in 2016, the company had a twenty-year history of acquisitions. As a result, they had a bevy of small IT teams who dabbled in a number of different functional roles. […]

October 22, 2019

Marketing is undergoing transformative change at many organizations. ICF, a global consulting and digital services company with over 7,000 employees, wanted marketing to be more of a strategic asset. It sought to change both marketing’s processes and how the marketing […]

October 17, 2019

In four years as CTO at CVS, Claus Jensen sponsored no technical training for his 500-person team. None. “That’s not to say technical training wasn’t available,” he’s quick to note. “But I didn’t sponsor any of it.” Instead, he sponsored […]

October 3, 2019

Corporate decision makers, particularly chief marketing officers and their teams, increasingly rely on data to inform and drive decisions on strategy and to improve the customer experience (CX). But they’re finding it can be difficult when the data is inconsistent […]

September 27, 2019

Today, the shift toward partner-driven growth can be seen almost everywhere, with businesses of all sizes, and across all verticals. Enterprises are actively assessing suppliers’ ability to become partners, certifying those that qualify and then — together — experiencing massive […]