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Should you tell customers they’re talking to AI?

February 17, 2020

Via: CIO

Pay attention to Amazon. The company has a proven track record of mainstreaming technologies.

Amazon single-handedly mainstreamed the smart speaker with its Echo appliance, first released in November 2014. Or consider their role in mainstreaming enterprise on-demand cloud services with Amazon Web Services (AWS). That’s why a new Amazon service for AWS should be taken very seriously.

Amazon last week introduced a new service for AWS customers called Brand Voice, which is a fully managed service within Amazon’s voice technology initiative, Polly. The text-to-speech service enables enterprise customers to work with Amazon engineers to create unique, AI-generated voices.

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