RPA is clearly the IT media darling of the year. Just go to any business or tech publication, and you can’t escape headlines touting RPA as the fastest-growing market in enterprise software. Per Gartner, the RPA market grew over 63% last year. Organizations plan to invest $10 to $20 million annually in RPA solutions to increase productivity, reduce costs, improve customer satisfaction, and help employees focus on creative, higher-value work. “A bot on every desktop” is the new mantra, and companies that promise to deliver this are valued in the billions. Is all this exuberance justified? Or are we looking at another Google Glass?
