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IT’s 4 potential roles in digital transformation

May 8, 2018

Via: CIO

There are four distinct roles that IT can potentially play in its company’s Digital Transformation (DX) activities. These roles, illustrated in Figure 1, are Observer, Requestor, Implementor and Leader. The role that IT is allowed to play is based on two primary determining factors, IT’s organizational clout within the overall company and IT’s willingness and ability to innovate.

IT’s organization clout is the amount of influence, respect and confidence the organization has toward IT. In other words, the organization’s willingness to listen to and accept IT’s advice and recommendations. IT’s innovative nature is IT’s motivation and ability to be creative and innovative on behalf of the company as a whole and within IT itself.

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