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In The New Work-From-Home Reality, Reducing Friction Is Key For Remote IT Support

May 21, 2020

Via: CIO
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The COVID-19 (coronavirus) outbreak has turned working from home from an employee lifestyle perk to a business survival strategy, practically overnight. Employees are heading in droves to online collaboration and productivity platforms and consumers are flocking to digital in their new “socially distanced” lives. This new reality has IT teams and customer support staff scrambling to meet an onslaught of support requests from end-users.

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