While cost containment and performance improvements have long been primary drivers for IT services decisions, the desire for disruptive solutions is eclipsing those traditional rationales. IT leaders are seeking innovation — not only internally but from outsourcing partners — as they look to help the business become more agile and adaptive, create new products and services, and enter new markets.
“When I started, outsourcing was about cost cutting, getting some modest service level improvements, using expense instead of capital for variability, or accessing skills,” says Doug Plotkin, managing director with Deloitte Consulting.
