As organizations venture into the brave new world of artificial intelligence (AI) in the enterprise, the first stop in the journey is in many cases the organization’s own IT operations department.
This trend is underscored in recent industry research. A study by Enterprise Strategy Group (ESG), for example, found that AI in IT is a common entry point into the use of AI and machine learning in the enterprise. In a survey of IT leaders, the firm determined that the top two use cases for AI were IT systems management-and-orchestration functions and IT system log file error analysis.
