With cost savings and rapid time to value through efficiency and scale, Robotic Process Automation (RPA), and automation as a whole, were on a gradual, but longer-term rise in digital transformation (DX). Then COVID-19 struck and digital transformation itself was disrupted.
Executives weren’t prepared for an overnight shift to 100 percent digital operations for an extended period of time. Remote work, e-commerce, security, supply chain, and business processes and software across the enterprise were each uniquely exposed to crushing demands, bottlenecks and points of failure. Business continuity and stabilization was suddenly everyone’s priority.