The pandemic will continue to influence IT budgets in the next 12 months in ways both large and small. Organizations will rely on technology to improve remote work infrastructure, expand digital transformation initiatives, and create or enhance a variety of customer services.
In particular, according to the 2021 State of the CIO survey of 812 IT leaders, IT shops will spend more on data and business analytics (39%), security and risk management (37%), cloud-based enterprise applications (32%), and customer experience technologies, including chatbots and mobile apps (30%).
