Research from Velocity Smart Technology, investigating how IT departments are coping with a move to remote working, has shown that almost half (45%) of office workers have had to wait longer for an issue to be resolved while working from home, with 73% adding that they have had to wait up to an extra five hours for an issue to be fixed.
The smart locker provider’s Supporting your remote workforce in 2021 and beyond report surveyed 1,000 office workers in the UK and 2,000 in the US in December 2020.
