Paul Heard has been leading IT initiatives for more than 20 years, but nothing he’s experienced before matches the pace of change, organizational pressures, and uncertainty that CIOs have faced over the past year.
“The pandemic has changed the dynamics of the organization,” says Heard, CIO at Zuora, a subscription management platform. “All the best practices that have been engrained into IT leaders about simplification and cost reduction is almost contrary to helping the organization make rapid change.”
