CarMax has been a driving force in the used car industry, but when it came to speed in innovation, its IT group needed more horsepower.
Delivering a good customer experience while remaining a market leader was foremost on the mind of Senior Vice President and CIO Shamim Mohammad. About three years ago, as the company was in the throes of defining its multi-year business strategy, Mohammad wanted to apply the brakes on how IT was operating and take a more tactical approach.
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