I recently had a very interesting and thought-provoking discussion with Michael Gabriel, the former CIO of HBO and currently the founder and CEO of Quantum Barometer. We discussed how interpersonal communication between IT individuals and open two-way communication between IT leadership and those working with and within IT can maximize efficiency, effectiveness, and the value of IT to the overall organization.
We began by considering issues that can arise if open communication cannot be attained, then the value that open communication provides, followed by great advice on how open channels of communication can be fostered and achieved.
