CIOs have many things that they need to do to succeed in the digital era. One of them is demonstrating the value for the projects and services that IT builds and then delivers. CIOs, in the #CIOChat, claim that doing this well matters. They claim that taking this step will transform IT from a cost center to a valuable contributor to business strategy.
CIOs are candid that IT is something of a ‘black box’ to many business leaders. Demonstrating business value allows business leaders to understand how IT contributes to business goals and, thereby, to buy into the projects IT is managing. CIOs say that demonstrating business value for all projects is essential. For this reason, projects as a goal should have a direct impact on the business and the customer experience that the business delivers.
