CIOs are garnering plaudits for digital transformations that fortify operations and generate new revenue streams. But before IT leaders can initiate a bet-the-house overhaul, many must foster a far more foundational transition: IT culture change.
Such turnarounds are essential for IT departments that have grown stagnant from long-running servitude as order takers, “too many cooks in the kitchen” syndrome, or the inexorable death march that accompanies an unwillingness to take risks.