The allure of automation to improve business processes and make more meaningful connections with customers continues to draw IT and business leaders in. According to a Deloitte report, 73% of respondents said their organizations have embarked on a path to intelligent automation and they predict that robotic process automation (RPA) will reach almost universal adoption sometime in 2023. However, as the scale and scope of investment in automation grows, so does visibility and scrutiny.
For automation projects to be a success, business leaders must sell the project internally, including selling the strategy to organizational leaders and the associated teams charged with implementation. One way of becoming ready to have these conversations is to ensure that the team driving the automation project has thought holistically about the value it is meant to deliver.
