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When it comes to setting goals and assessing your progress toward achieving them, be smart about how you use metrics and what you pay attention to. Not SMART.
Metrics have always been a key facet of gauging a business area’s accomplishments, be it IT, accounting, operations, or anywhere else. That’s never been more true than today. And as existing metrics constantly lose their relevance to C-suite goals, new metrics continually arise to take their place.
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