When your tech stack is a hodgepodge of point solutions you’ve accumulated as needs arise, it’s just a matter of time before something goes wrong. It might be because yesterday’s solutions don’t solve today’s problems. It might be that some vendors offer proprietary solutions that don’t play well with others. Or it might just be that your IT team has larger strategic priorities and can’t keep up with all the different tools they need to maintain.
Whatever the reason, the more tools you need to manage to keep your business running, the more your productivity and profitability will suffer if one of them fails.