During the past few years, business leaders experienced a crash course of invaluable lessons. While there was plenty to learn throughout the pandemic, perhaps the most important takeaway was the value of being agile and flexible in the face of fast-moving changes. The businesses with the resilience to roll with the punches have fared measurably better than those lacking a fast-acting ability to protect operations, technology, and employees from crisis and chaos. According to McKinsey, the most resilient companies were 11% more profitable in 2020 than in 2019, highlighting the importance of flexibility as a key driver of value-added growth.
