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Manu Singh hung up with his client, the COO of a small appliances manufacturer in New Jersey. He had expected this. As the head of Networker UK Ltd, an IT operations company, Singh had seen similar panic before, at small companies and large enterprises alike. The panic when IT is the reason a business grinds to a halt.
It was March 23, 2020. New York was already in lockdown due to the novel coronavirus. New Jersey Governor Phil Murphy was about to announce similar steps.
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