The proportion of complaints to the Telecommunications Industry Ombudsman (TIO) from Australia’s small business sector has continued to slowly increase, with the percentage of complaints from the sector failing to go backwards across a range of metrics.
Overall, the TIO received 30,546 complaints in the second quarter to the end of December 2020, up 5.7% compared the same time last year, and down 11% quarter-on-quarter. Of that number, 17% came from SMBs, which is a high over the past twelve months.