Like most CIOs you’ve no doubt leaned on ROI, TCO and KPIs to measure the business value of your IT investments. Maybe you’ve even surpassed expectations in each of these yardsticks.
Those Three Big Acronyms are still important for fine-tuning your IT operations, but success today is increasingly measured in business outcomes. Put another way: Did you achieve the desired results for your IT investments?
For more than a decade, IT departments derived business value from cloud computing—public, private and maybe hybrid. Of late, concerns about the public “cloud-first” approach have emerged to challenge business value and skewer ROI, TCO and KPIs. And it drew the curtain on a critical reality: IT profiles are much more complex.
