The world of automation has changed in the past year. Just six months ago, tech and business leaders would lightly suggest automation ideas, jockey for budget, and get nods and smiles for their efforts but little commitment. Now, automation has moved to heated board-level discussions that often end with statements such as “If we don’t automate everything we can, we may not survive.”
This shift in thinking has dominated Forrester’s 2021 automation predictions. Remote work, support of remote business, recessionary pressures, new digital muscles for employees and customers, and pandemic constraints will force millions of pragmatic automations to production levels in 2021.
