A CIO’s success (and long-term employment prospects) largely hinges on how well individual department managers do their jobs. Since performance can’t be accurately measured by gut feelings or managers’ assurances, it’s important to use metrics and related indicators to quantify department leaders’ short- and long-term effectiveness.
Is your management team doing all it can to deliver the performance levels you anticipated when you appointed them? The following six tools and approaches will help you find out.
