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11 ways to address RPA and AI in IT outsourcing contracts

January 13, 2017

Via: CIO
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Many existing IT and business process outsourcing deals did not anticipate the introduction of new technologies like artificial intelligence (AI) and robotic process automation (RPA). Nor do these legacy contracts prevent providers from unilaterally introducing such capabilities. And while RPA and AI can bring enormous efficiency and cost savings benefits to the outsourcing engagement, a number of issues can arise if the original contracts don’t take such possibilities into account.

For example, the pricing for the deal would likely have been based on an assessment of the number of full-time employees necessary to deploy or provide the service.

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