At Atlassian, our mission is to unleash the potential in every team. Helping IT teams be their best is a big part of that mission. We understand that our customer’s success doesn’t just come from what technology products they purchase, but from their goals, processes, and culture. That’s why we partnered with HDI (The Help Desk Institute), the leading industry association for the technical support community, to sponsor first-hand research that goes beyond technology to understand what makes IT teams tick.
The role of IT is changing – for the better. With automation, more of what we do can now be done by a bot, from simple things like resetting a password to more complex ones like provisioning computing capacity during peak hours.