Engaged employees drive better business results. It’s been studied, the stats are in, and it’s just plain true. And it isn’t just true for front-line employees who interact directly with your customers. It’s true for every single employee in your organization, whether their work impacts customers directly or indirectly.
Take a member of your IT team, for example. They may not interact with customers every day, but their work on data security and login portals helps keep customers safe.