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How to Increase customer-focused collaboration

September 5, 2019

Via: CIO

Creating a collaborative, customer-focused team is simple – at least it’s supposed to be. Theoretically, all you need is establish a vision; goals and performance standards based on your agreements; resource allocation; training; and clear consequences.

Unfortunately, simple isn’t always easy. If theory worked without a glitch, you wouldn’t be feeling the pain of missed project deadlines and key stakeholders complaining that your team lacks the agility they need to meet the challenges of digital transformation and innovation.

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