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Creating the IT culture you need

October 17, 2019

Via: CIO

In four years as CTO at CVS, Claus Jensen sponsored no technical training for his 500-person team. None.

“That’s not to say technical training wasn’t available,” he’s quick to note. “But I didn’t sponsor any of it.”

Instead, he sponsored 45 soft skill initiatives — a dedicated, intentional program of building what we often undersell as soft skills from the ground up: consultative approaches, negotiating prowess, influence and diplomacy. Everything from marketing IT’s value within the business to providing strategic leadership.

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