Technology is supposed to be complicated. Vendor relations are not. But they often are, which is a problem, because being tangled up with suppliers can led to high costs, poor performance, inefficiencies and headaches.
A survey of large enterprises conducted last year by media and market research firm IDG and commissioned by NTT Communications identified vendor-management challenges related to performance, integration, costs, contracts and management. If those issues sound familiar, and you’d like to put your vendor relations on a less difficult footing, consider these steps.
