The recovery will be digital, says a recent McKinsey report focusing on how businesses can grow at speed and scale against the backdrop of Covid-19 pandemic-suppressed economies. Nothing unusual there. We’ve all seen the rapid adoption of digital technologies to enable remote and socially distanced workers, but few would have put the paperless office high on the agenda for change.
“Many organisations will need to rapidly reinvent processes that previously required physical documents, to become paperless,” says the report. “Enabling the submission of scanned copies for document verification and supporting contactless servicing capabilities (for example, by creating digital forms to replace physical forms and enabling electronic signature capture) will likely be key priorities.”
