What does it mean to software-define something or to move into the age of automation? These phrases may sound strange at first, but if you look around, companies all over the world are doing these things every day.
Take pizza, for example. You might not think you can software-define pizza, but it has already happened, and you probably didn’t even realize it. A major pizza chain has distilled the pizza-ordering experience down from calling the store, to ordering pizza online, to now only requiring one simple action: text its pizza emoticon, and your favorite saved order is delivered to you.
