How to select a SaaS vendor

Kendra Von Esh spent her entire career in the IT organization. She started out developing HR applications, then moved into project management, and then continued up the IT ladder until she landed the role of senior vice president and CIO for Veolia North America, a division of the $25 billion French-owned utility company.

When Veolia NA needed a new spend management solution, Von Esh decided to depart from a packaged ERP application and go with Coupa, a SaaS company.